Types of Telephony Systems and their Suitability to Various Businesses
Every time you think of business communication, you have to consider the channel which is used to propagate the same information to different stakeholders in your business. Therefore, as the business owner, you have to decide which is an ideal telephony system for your business. Considering that making a choice is not a straightforward, this guide highlights various telephony systems and their most suitable applications. Here are the highlights guiding you on either how to buy an ideal telephony system or how to improve on the one which you already have.
The choice of your telephony system should be determined by your business communications needs where you can go for a complete phone system which has physical office telephones or the virtual phone service which depend on the mobile gadgets among other factors as outlined below.
You can also go for the traditional landline telephone service or for the VoIP system which runs over the internet and offered by some providers.
The VoIP gives you two options; to have an in-house system at your premises or have it hosted by the service provider. This should not worry you in case you don’t have a clear way on how to make a sound selection.
VoIP work by connecting the business phone line to workers who could be working remotely through their home phones or mobile phones. This system has perfect call forwarding feature; it takes seconds to forward external enquiries from your customers to the right employee or department. This makes it easy for the customer to be connected to the right staff when a customer calls using the main business number. There are also various features which are automated by this system such as call forwarding, voice mail, automatic receptionist, and online faxing. The system makes it possible for the employees working remotely to sound like they are working from the main office; this gives the business the professional face. In case you have a big company with remote employees in almost every corner of the state, this system is very ideal for you.
It is also important to know more about the other option which is the landline system. This requires one to have a PBX software in his or her premises. The PBX enable creation of numerous extensions as well as supporting features like call transferring and call directories. The modern telephony advancements have improved this to a hybrid of VoIP. Though landlines are being phased out by most of the phone system providers, they are known to be very reliable because they have been tested by many companies over time. Financially stable corporates that can support full time IT technicians or those with poor internet connection or low-speed internet can go for this option.